Lead service delivery for all IT infrastructure operations, including server and storage management, messaging support, and remote access services.
Direct operations across data center, cloud, and remote environments to maintain service availability, performance, and continuity.
Ensure infrastructure services are executed in accordance with ISS contract objectives, SEC standards, and established service levels.
Manage Tier 2 and Tier 3 troubleshooting and escalation for complex infrastructure incidents and service degradations.
Lead incident response activities, service restoration, and cross-team coordination during operational events.
Manage multi-discipline technical teams responsible for infrastructure operations and support delivery.
Perform risk analysis and risk management for infrastructure services, including operational and continuity risks.

US Citizenship/Work Authorization: Must meet contract requirements.
Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required).
Education: Bachelors in a relevant field (e.g., Information Technology, Computer Science, Engineering).
Required Certification: PMP Certification or equivalent.
8+ years of experience managing and leading delivery of IT infrastructure operations.
Experience managing multi-discipline technical teams in enterprise IT environments.

Senior IT Infrastructure Manager

Key skills