Responsible for implementation and deployment of new technologies, ongoing maintenance and support, troubleshooting and problem resolution, and collaborating with other departments to improve service delivery
Establish team standards, guidelines, and best practices to ensure consistent and effective operational execution
Provide leadership, guidance, mentoring and support to the operational team
Collaborate with cross-functional teams to define program objectives, scope, deliverables, and timelines
Monitor and track program progress, identify risks, issues, and dependencies, and implement mitigation strategies as needed
Conduct quarterly audits of services provided by key partner
Prepare and present regular program status reports to executive leadership and stakeholders, highlighting key milestones, achievements, and challenges
Foster a culture of collaboration, innovation, and continuous improvement within the team
Promote operational best practices and provide training, coaching and mentoring to team members
Stay up-to-date with industry trends and emerging property management practices, and incorporate relevant advancements into the organization's operational management framework
Collaboration with internal audit and insurance teams
Some travel required to perform property audits and project acceptance

Proven track record in providing leadership for mission critical power and environment solutions network
Proven ability to collaborate and influence senior leadership and stakeholders
Effective communications, both written and oral
Effective leadership, coaching and motivational skills
Strong customer orientation and ability to handle both favorable and unfavorable customer interactions professionally
Ability to plan and organize effectively to independently meet schedules and deadlines
Ability to adhere to all safety training to ensure compliance
Strong customer focus and commitment to service excellence
Demonstrated ability to identify problems and situations, take appropriate action, lead solutions
Minimum 10 years experience within Telecom Operations, Planning or Engineering
Demonstrated experience leading an operational team, Service Providers
Experience managing under a collective agreement
University Degree in Engineering or Engineering Technology or equivalent related Technical Diploma

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

Manager – Operations

Key skills