Generate and issue monthly invoices for digital clients in accordance with the established billing schedule
Reconcile billing data between source systems (DSP/SSP platforms) and NetSuite prior to invoicing
Maintain client-specific invoicing requirements including PO references, billing contacts, custom invoice formats, and exception handling
Serve as first-line response to client billing inquiries; escalate complex disputes to the Billing Manager, Digital
Prepare billing support documentation for clients on request, including campaign reports, ad unit detail, and period reconciliations
Process billing adjustments, credit memos, and rebills under documented authority limits
Support month-end close by ensuring all billing is complete and correctly recorded in NetSuite
Co-author and maintain the digital billing playbook with the Billing Manager, Digital
Maintain a current playbook for the Coordinator role's transactional procedures, including invoicing checklist, system access requirements, exception handling, escalation triggers, and the month-end close billing checklist
Maintain appropriate internal controls and compliance with company billing policies
Perform other duties as may be assigned

Bachelor's Degree in Accounting, Finance, or Business preferred
2-4 years of billing experience, ideally in digital media, ad tech, or media services
Working knowledge of NetSuite or comparable ERP system
Strong proficiency with Microsoft Excel, including pivot tables and lookups
Familiarity with DSP/SSP platforms, advertising publishers, or programmatic advertising a plus
Strong interpersonal skills to communicate with all levels within and outside the organization, including direct client interaction
Must be able to manage multiple priorities, be self-motivating, enthusiastic and diplomatic
Must be able to communicate clearly and effectively by telephone, in writing, and in person
Strong organizational skills and demonstrated ability to meet recurring deadlines

Digital Billing Coordinator

Key skills