Senior Billing Analyst

Role Overview

• Act as a primary financial point of contact for customers, managing billing inquiries, payment discussions, and dispute resolution with professionalism and commercial awareness
• Review, structure, and process complex customer contracts and purchase orders in partnership with Sales, Legal, and Revenue Operations
• Ensure accurate order setup and billing alignment with contractual terms, pricing structures, and subscription models
• Own the end-to-end billing process across business units, ensuring invoices are accurate, timely, and compliant with contract terms
• Manage the Group’s debtors ledger, maintaining accuracy, integrity, and timely follow-up on outstanding balances
• Lead collections efforts, conducting firm yet relationship-focused conversations with customers to drive timely payments
• Handle complex billing disputes and escalations, balancing customer satisfaction with company policy and revenue protection
• Manage customer onboarding processes, oversee portal administration, and coordinate purchase order management to ensure smooth and efficient operations
• Perform detailed account reconciliations, identifying root causes of discrepancies and implementing preventative solutions
• Monitor and analyze debtor balances on a regular basis, identifying trends, risks, and opportunities for improvement
• Prepare and present aged receivables reporting with actionable insights and recommendations
• Partner closely with Sales, GTM Leadership, Legal, and Finance to streamline contract-to-cash workflows
• Act as a subject matter expert on billing and invoicing processes, clearly communicating financial concepts to non-finance stakeholders
• Identify and drive process improvements to enhance billing accuracy, customer experience, and operational efficiency
• Contribute to special projects focused on scaling systems, improving reporting, and optimizing customer financial interactions

Requirements

• 5+ years of experience in Accounts Receivable, Billing, Credit, or Finance Operations, with ownership of complex, customer-facing accounts
• Proven experience in confidently managing customer conversations around billing, collections, and disputes
• Experience in SaaS or subscription-based business models (preferred), including familiarity with revenue recognition concepts
• Strong systems experience (e.g., Zuora, Salesforce, or similar billing/CRM platforms)
• Ability to interpret and operationalize customer contracts and pricing structures
• Excellent communication skills, with the ability to influence and build trust with both external customers and senior internal stakeholders
• Strong understanding of contract-to-cash workflows across Sales, Legal, Billing, and Finance
• Intermediate Excel skills (e.g., XLOOKUP, Pivot Tables)
• A proactive, solutions-oriented mindset with strong problem-solving and analytical skills
• High attention to detail and ability to manage competing priorities in a fast-paced environment
• Finance-related degree (preferred)

Benefits

• Equity for all full-time team members
• Opportunities for professional development and growth
• A commitment to building inclusive teams and culture
• Flexible working arrangements