Lead and develop a high-performing engineering team focused on platform operations and reliability
Define and implement operational excellence practices across the Flow platform (monitoring, alerting, on-call, incident management)
Define and evolve SLOs, SLIs, and reliability standards for all platform services
Manage and improve incident response processes, including detection, triage, resolution, and post-incident reviews
Promote adoption of best practices for CI/CD and deployment to improve deployment safety and development velocity
Collaborate with product and engineering teams to ensure operational maturity and scalability of new services and features
Lead performance testing, capacity planning, and system optimization initiatives
Build and evolve observability capabilities (logging, monitoring, tracing) across distributed systems
Facilitate and support deployment of AI and ML services, ensuring operational robustness and scalability
Foster a culture of accountability, ownership, and continuous improvement within the team

Bachelor's degree in Computer Science, Software Engineering, or a related field
7+ years of software engineering experience, including at least 2 years in a technical leadership or management role
Experience operating large-scale distributed systems in production environments
Strong understanding of cloud platforms (AWS, Azure, or GCP) and modern service architectures
Experience with CI/CD pipelines, production engineering, and deployment strategies
Hands-on experience with monitoring, alerting, and observability tools
Proven ability to lead incident response and improve operational processes
Strong communication and collaboration skills across cross-functional teams

Software Development Manager, Flow Platform

Key skills