Medical Billing and Claims Specialist

Role Overview

• Submit and process medical insurance claims
• Post payments and update billing records accurately
• Follow up on denied, underpaid, or outstanding claims
• Communicate with insurance companies regarding billing issues and claim status
• Verify patient insurance eligibility and benefits
• Follow up on required documents, signatures, and authorizations
• Manage POCs, faxes, and other billing-related documentation
• Assist with light EMR management and updates
• Track patient billing and documentation status
• Maintain accurate billing records and administrative workflows
• Support additional administrative tasks as workload allows

Requirements

• Prior experience as a Medical Biller or similar healthcare billing role
• Strong understanding of medical billing workflows, claims processing, denials, and underpayments
• Experience working with multiple insurance companies and payer processes
• Familiarity with insurance verification and follow-up procedures
• High attention to detail and accuracy in documentation and billing tasks
• Ability to work independently with minimal supervision
• Strong organizational and time-management skills
• Clear and professional English communication skills

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.