Quality Engineer

Role Overview

• This position will cover job functions for the quality department supporting compliance to the Quality Management System for the assigned area.
• Customer Satisfaction – Utilize the CRM system and generate 8D’s on time to customers after quality events which impact customers.
• Assist management to identify systemic opportunities for continuous improvement.
• Financial Performance of Quality (scrap, first pass yield, rework) – Utilize the MRB process to disposition suspect material and drive problem solving to prevent recurrence on major issues.
• Work with management to maintain policies, procedures, control plans, failure catalogs, audits, metrology, et al, in a way that fosters an atmosphere of compliance in the area and continually improves customer satisfaction and quality financial performance.
• Flawless launch & change – Ensures risks are identified and mitigated ahead of launch for newly developed product or process or product changes in his or her assigned area.
• Lead and coordinate quality improvement efforts for targeted business metrics.
• Collaborate with cross functional teams (site and corporate) to address root cause and drive improvement.
• Facilitate and promote the use of appropriate problem-solving techniques for root cause analysis and successful corrective action.
• Analyze product and process data to support improvement efforts.
• Determine when process stability and capability studies should be performed on existing processes.
• Recommend changes to processes and perform follow up to verify effectiveness.
• Disposition non-conforming products and recommend containment and corrective actions.
• Coordinate with Sales, Engineering, and Production to resolve customer complaints utilizing the CRM system and 8D process.
• Support quality management in diagnosing top level causes of customer complaints to support continuous improvement efforts in his or her assigned area.
• Perform duties in accordance with quality system requirements as the voice of Kennametal’s customers.
• Provide support for updating, auditing, and maintaining the ISO Quality Management System.
• Engage with regional and global QMS leadership to ensure conformance to corporate procedures.
• Participate in Internal Quality Audits and Layered Process Audits (LPAs).
• Establish and maintain Process Control Plans.
• Provide technical assistance to develop and improve inspection methods.
• Utilize Measurement System Analysis (MSA) to verify measurement system capability.
• Participate in the development of Failure Mode and Effects Analysis (FMEA).

Requirements

• 3-5 years of relevant work experience required.
• Must be able to use required computer software including but not limited to SAP, Microsoft Office.
• Requires Bachelors Degree or equivalent industry experience.
• Knowledge of ISO standards and requirements.
• Must be able to use gages and measurement devices that determine compliance to drawing and product specifications.
• Must be able to retrieve and interpret drawings & specifications.
• Must be able to read and understand insert identification chart, routings and operating procedures.
• Is able to use 30X scoMust be able to determine insert defect criteria with product engineering.
• Applies experience and skills to complete assigned work within own area of expertise (core tools)
• Works within standard operating procedures and/or scientific methods.
• Six Sigma, ASQ Certification, CQE preferred.

Benefits

• Weekend coverage / support may be required at times.