Provide end-to-end support across phone, portal, and chat channels within SLA targets.
Independently troubleshoot issues across lease management and tenant workflows.
Support and resolve issues related to third-party integrations.
Use SQL queries to investigate data issues, validate outcomes, and identify root causes.
Manage tickets independently, prioritising effectively with minimal supervision.
Communicate clearly and proactively with clients, owning issues through to resolution.
Collaborate with Product, Engineering, and Integration teams as needed.
Identify recurring issues and contribute to continuous improvement initiatives and knowledge base content.

1+ years’ experience in application/software support.
Accounting / Finance background (degree or equivalent practical experience).
Proven experience in ERP, property systems, or SaaS platforms.
Strong understanding of General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR).
Financial reporting, reconciliations, and month-end processes experience.
Ability to write and execute basic SQL queries for data analysis and troubleshooting.
Experience investigating data, system, and workflow issues.
Exposure to integrated systems or software interfaces.
Experience using ticketing tools (e.g. Jira Service Management, ServiceNow).
Highly regarded experience supporting property management software in a customer-facing environment (SaaS or installed applications).
Exposure to MyBuildings, Nexus, or similar PropTech integrations.
Understanding of system integrations, APIs, or middleware concepts.
Experience supporting cloud/SaaS environments.
Basic experience with data analysis, reporting, or troubleshooting integrations.
Exposure to real estate or property management clients and workflows.

Join our employee-led resource groups to maximize your experience at work.
Add 16 extra hours to your time off to shorten your workday as part of our Flex at MRI program.
Utilize 16 hours of paid time to volunteer.
Know great workers? Our generous employee referral scheme rewards you for bringing in talent.
Enjoy peace of mind with our regional-specific healthcare benefits for you and your family.
Big on family? So are we! Our Parental Leave and parental support perks allow you to grow your family comfortably as an MRI employee.
Maintain a fantastic work-life balance with PTO days plus observed holidays.
Further your professional development and growth with our tuition reimbursement offerings.
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year.
And more!

PMX Software Support Analyst, SQL

Key skills