Support Specialist, FI

Role Overview

• Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters
• Answer questions and resolve low complexity issues
• Ensure accuracy of information inputted into all appropriate systems
• Routinely communicate with team members, agents/brokers and other key business partners
• Utilize and adhere to internal guidelines and procedures
• Participate in problem solving activities to define problems and implement solutions
• Underwriter direction for policy changes as requested
• Establish, support, and maintain effective relationships with clients

Requirements

• Typing 50+ wpm
• 5 years of MS Office skills preferred
• Ability to follow procedural guidelines and recognize exceptions to guidelines
• Successful experience working in a team-oriented, collaborative environment
• Self-directed and highly productive with light supervision
• Comfortable with high volume workloads, fast-paced service standards and metric based performance assessment
• Detail-oriented, results-oriented and accuracy-focused
• Good verbal and written communication skills
• US Work Authorization required (no visa sponsorship)

Benefits

• Health, dental, and vision insurance plan options
• Optional life, disability, and AD&D insurance
• 401(k) with employer match contributions
• Employee Stock Purchase Plan
• PTO, corporate holidays, and floating holidays
• Parental leave