Workers Compensation Administrator

Role Overview

• Support efficient administration of all facets of the North America (NA) Workers' Compensation (WC) Program
• Work collaboratively by effectively communicating and liaising with all stakeholders directly (TPAs, carriers, cross functional teams, vendors and employees)
• Provide employer oversight of claim processing and claim strategy resulting in efficient management of expense
• Influence TPA partners to expedite appropriate resolutions for employee escalations
• Proactively recognize and investigate factual discrepancies in claims or claims handling
• Evaluate individual claim outcome using various courses of action and provide workable solutions to the Workers' Compensation Manager
• Provide excellent customer service and respond to all escalated questions/inquiries/requests from NA employees and stakeholders
• Analyze data and identify opportunities and plausible solutions to improve the employee experience and operational efficiency of the Workers' Compensation Program
• Act as a first-tier subject matter expert regarding WC compliance with US federal and state labor code requirements
• Participate in claim reviews; prepare reports for finance and other key stakeholders
• Develop content, communications, and lead trainings, webinars and employee meetings with minimal supervision
• Assist internal partners and vendors in understanding and adapting to new programs and changes
• Participate in department wide projects, such as Employee Experience Journey Maps or Wellbeing, when required

Requirements

• Proficient in systems relating to workers' compensation claims administration, claim analytics, loss run reporting
• Proficient at Excel, Outlook, PowerPoint, Microsoft Word
• System proficiency with Workday, PeopleSoft, Salesforce a plus

Benefits

• group health insurance benefits (medical, vision, dental)
• FSA and HSA healthcare accounts
• life and accident insurance
• adoption and fertility assistance
• paid parental leave of up to 6 weeks
• short/long term disability
• paid time off for vacation, personal needs, and sick time
• up to 17 days of Choice Time Off (CTO) per calendar year
• up to 11 paid holidays per calendar year
• opportunity to contribute to 401(k) savings and investment plan or deferred compensation plan with employer match of 100% on the first 3% of contributions for eligible employees