Implementation Manager

Role Overview

• The Implementation Manager is responsible for leading the successful deployment of RFID solutions from solution design through go-live.
• This role serves as the primary liaison between customers, engineering, project management, and field teams to ensure RFID implementations are delivered on time, within scope, and aligned with business requirements.
• The Implementation Manager owns solution design activities, translating operational needs into scalable, reliable technical architectures, and acts as the customer interface for data integration requirements.
• Lead end-to-end implementation of RFID deployments across customer sites, including planning, coordination, execution, and go-live support.
• Serve as the primary technical and operational point of contact during customer deployments.
• Coordinate with internal teams and external partners to manage installation schedules, site readiness, and hardware/software setup.
• Oversee system testing, validation, and customer acceptance to ensure performance and accuracy standards are met.
• Identify, track, and mitigate deployment risks, issues, and dependencies.
• Design RFID solutions based on customer requirements, use cases, and operational workflows.
• Create detailed solution designs, including hardware selection, tag strategy, reader placement, network considerations, and software integration.
• Translate business and functional requirements into clear technical documentation and implementation plans.
• Provide technical guidance and best practices for customer development of REST APIs and system integrations.
• Support troubleshooting, optimization, and stabilization efforts post-deployment.

Requirements

• Minimum of 5 years of experience in solution implementation, systems integration, or technical project delivery
• Hands-on experience with RFID technologies and associated hardware and software ecosystems
• Strong understanding of networking fundamentals, systems integration, and enterprise software deployments
• Proven ability to design, document, and implement technical solutions
• Strong organizational, coordination, and problem-solving skills
• Working knowledge of REST APIs and API testing tools such as Postman

Benefits

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, pension, medical, dental, and vision care
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy