Key skills
SaaSLeadershipCommunicationNegotiationCustomer SuccessSales
About this role
Role Overview
- Own and lead complex renewal and contract negotiations for strategic and upmarket customers, ensuring clarity, accuracy, and positive outcomes
- Partner with Strategic Account customers to understand their goals, challenges, and investment priorities, aligning contracts to business value
- Collaborate with Sales, Customer Success Managers, Legal, and senior stakeholders to execute renewals smoothly and resolve complexity
- Maintain accurate renewal forecasts and lead pipeline reviews, improving predictability and consistency
- Deliver best-in-class service to enterprise customers (200+ employees), balancing customer advocacy with commercial outcomes
- Mentor and support other Contract Managers through coaching, best-practice sharing, and informal leadership
- Contribute to process improvements, playbooks, and pilots that scale impact across Contract Management and Customer Success
- Support strategic initiatives and cross-functional projects that evolve how HubSpot manages upmarket renewals
Requirements
- Fluency in Spanish, Italian and English
- 5 + years of experience in contract management, renewals, or a closely related SaaS commercial role
- Experience managing complex contracts and partnering closely with Legal teams
- Proven success working with large, enterprise organizations (200+ employees)
- Strong negotiation skills with a growth-oriented, value-based approach
- Experience owning forecasts, renewal pipelines, or revenue-adjacent metrics
- Excellent written and verbal communication skills, including leading customer conversations with confidence
- Strong prioritization, organizational skills, and attention to detail in complex environments
- Ability to operate autonomously and strategically in a fast-paced setting
- Experience partnering with senior internal and external stakeholders
- Background working in Strategic Accounts or enterprise Customer Success motions.