Define and execute the strategy for iCare AA & AI products, in alignment with GBU/PSS and digital priorities
Own the end-to-end product lifecycle: vision, design, build, rollout, operations, and continuous improvement
Develop and manage the product roadmap, budgets, resource allocation, and localization across brands and markets
Define and track success metrics for all iCare AA & AI products
Ensure value realization through performance tracking and product evolution
Drive stakeholder alignment and communication by translating complex technical concepts into compelling, business-relevant narratives for executive leadership, GBU/PSS partners, and cross-functional stakeholders
Serve as a visible champion of iCare analytics and AI initiatives across the organization, influencing strategy, securing buy-in, and presenting product vision, roadmap, and outcomes to senior audiences
Lead a team of product owners, data analysts and collaborate closely with GTMC, brand teams, market stakeholders, and external partners
Drive structured ways of working to maximize value delivery and operational efficiency
Design and deploy AI and analytics products that enhance insights for Patient Support Services
Collaborate on AI/analytics strategy, use case identification, and platform/tool development with GTMC Data & Insights
Oversee the automation of reporting workflows to improve speed, scalability, and accuracy
Ensure compliance with relevant regulatory standards in all reporting and data activities
Implement quality control practices to maintain high data reliability and integrity
Ensure ethical use of patient and caregiver data in compliance with privacy regulations (e.g., GDPR, HIPAA), in collaboration with Legal and Compliance
Drive innovation and business transformation by fostering a culture of problem-solving, experimentation & agility
Continuously evaluate new technologies and methods to improve product performance and business outcomes
Push on conventional wisdom with a strong point of view; take the initiative and offer creative solutions
Requirements
Bachelor’s degree with 8 years of experience
3 years of people leadership experience
Proven track record of leading successful AI/analytics product delivery in complex organizations
Ability to rapidly understand key business processes and their corresponding data flows
Proficiency in reading, evaluating SQL logic and corresponding output
Knowledge of KPIs, hierarchies, and the understanding of data relationships
Understanding of Snowflake data warehouse architecture and capabilities
Experience in driving the use of AI/Gen-AI for efficiency gains (quality, speed of delivery) as well as leveraging Gen-AI on structured data (talk-to-data)