About this role

Report to the Client Operations Organization, partnering with the Client Executive on product expansion
Build and maintain trusting relationships with customers
Partner with Support and Optimization teams for the best client experience
Understand client's implementation to facilitate updates and fixes
Evaluate customer use of key products to recommend best practices
Develop expertise in relevant product suite
Execute strategies to improve client retention, engagement, and expansion

5+ years' experience in healthcare IT industry and healthcare revenue cycle required
3+ years' Healthcare Revenue Cycle Account Management experience, claim systems and ERA (electronic remittance advice)
2+ years' experience with Claimsource, Denial Manager, Enhanced Claim Status and Electronic Remittance Advice
2+ years' Salesforce or similar CRM expertise
2+ years' hands-on Epic expertise (Epic Resolute HB/PB certification a plus)
Travel to client sites required (20-25%)
Bachelor's degree or equivalent experience

Great compensation package and bonus plan
Core benefits including medical, dental, vision, and matching 401K
Flexible work environment, ability to work remote, hybrid or in-office
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Client Success Manager – Healthcare Technology

Key skills