About this role

Manage the efficient delivery of large-scale technical projects.
Collaborate with internal and external stakeholders throughout the software product lifecycle.
Manage delivery, resource allocation, and improvement of technical project capabilities using Agile/Scrum methodologies.
Collaborate with customers and business teams for customer trails to support technically feasible solutions.
Identify, assess, and mitigate risks associated with technical projects.
Manage change requests and communicate with stakeholders throughout the project lifecycle.
Stay abreast of the latest industry technology trends and evaluate new approaches for improving delivery outcomes.

Experience with ServiceNow platform and HR Service Delivery development?
Experience implementing Platform Analytics supporting management information use cases.
Supporting infrastructure such as Workday, Entra, Microsoft Graph, Microsoft 365 (Teams, Copilot) at a working knowledge level.
Experience implementing NowAssist for Generative and Agentic AI use cases.
Experience working with zero copy data architectures.
Experience designing and implementing end to end use cases with Workday.

ServiceNow Technology Lead

Key skills