Provide warm, expert assistance across phone, email, and chat channels
Educate our pros on software capabilities, effective troubleshooting, and optimal workflows
Partner with Product, Success, and Engineering to bridge the gap between user feedback and technical solutions
Cultivate rapport through empathetic connection, transparent dialogue, and a splash of humor
Evolve into a Skimmer authority, mastering how our platform transforms the daily lives of pool professionals

An ability to communicate with clarity, confidence, and warmth
Proven background in delivering top-tier customer and technical support
Understanding of billing workflows, reconciliation, accounting, and/or tools like QuickBooks Online (a major plus!)
A talent for juggling priorities while staying cool under pressure
A tech-savvy mindset with a passion for mastering and teaching new digital tools
Readiness to support our pros Monday–Friday, 9:30 AM – 6:00 PM CDT

Competitive base pay + bonus potential
Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’)
Fantastic culture with a very strong eNPS
we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers.
Immediate access to 401(k) with company match
Flexible PTO (MINIMUM of 10 days required every year)
12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner
Remote work friendly
Comprehensive learning and development budget
A manager dedicated to your development

Customer Support Representative

Key skills