Coordinator, Clinical Client Services

Role Overview

• Serve as the primary point of contact for confirming receipt of emails in a high-volume inbox supporting both internal and external clients.
• Track and manage follow-up actions and deliverables resulting from client communications.
• Provide timely updates to internal and external clients regarding progress toward issue resolution.
• Monitor and create operational reports to ensure process accuracy and flag discrepancies.
• Support special projects as assigned, ensuring timely completion and quality outcomes.
• Present client concerns to the team and recommend process improvements or best practices based on feedback and trends.
• Use technical knowledge to suggest enhancements to reports or systems that improve client experience and operational efficiency.
• Translate client needs into clear business requirements for application and analytics development teams; support the project lifecycle including training, deployment, and post-deployment follow-up.
• Create and maintain client-facing training materials and reference documentation.
• Demonstrate proficiency in operational workflows and provide client support through training and demos of the CorroHealth Information Portal.
• Thrive in a fast-paced environment and adapt quickly to evolving processes and priorities.

Requirements

• High School Diploma or equivalent required
• Bachelor's degree preferred
• Experience working with Salesforce and/or EMR’s preferred
• 1+ years of client services skills required
• Business Analyst and/or Project Management experience preferred
• Highly Proficient in MS Outlook, Word, and Excel
• Accurate keyboard skills
• Excellent time management, organizational, and prioritization skills

Benefits

• Flexible work arrangements
• Professional development opportunities