Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution
Gathers, validates, and translates technological requirements into design and development specification while providing product management
Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)
Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting
Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards.
Serve as PM and complete PM functions for small to mid-size projects with multiple teams
Collaboratively works with peers, internal and external stakeholders, and vendors
Follows documentation and change management standards.
Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.
Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications
Develop and understands business reporting needs for end users

Bachelor's degree is preferred in information technology, healthcare, business, or related field
Two (2) years of work experience, or actively working towards a bachelor's degree with 4 years' experience working within a related area
Prefer candidates with Patient Access Experience along with Epic Prelude, Cadence & Referrals certification, Authorizations & RTE
Will be required to certify on one or more Epic applications and maintain certification

Application Analyst – Patient Access

Key skills