Act as focal point for all quality-related customer communications including quality complaints
Serve as the voice of the customer to internal team, drive solution for the customer and provide updates to the customer in a timely manner
Lead customer-facing quality discussion including issue resolution and quality reviews
Establish and deploy global customer quality standards
Collect customer specific requirements and support the review, disposition, and execution of such requirements within the product, manufacturing, and operations environment
Facilitate Product change management (PCN) to meet customer requirements and support timely implementation
Work with factories to organize and facilitate customer audits to demonstrate Quality Management System compliance and effectiveness to standards including ISO, IATF, VDA
Support business reviews, new business opportunities while contributing to product lifecycle management decisions
Prepare and present quality performance summaries at internal management reviews
Lead the development and execution of Quality Improvement Plans (QIPs) to drive continuous improvement in customer quality scores including product quality, service and responsiveness, and customer specific requirements
Support customer product inquiries for both existing products and new product opportunities

10+ years of experience in Quality, Manufacturing or Engineering in the semiconductor industry
Knowledge of semiconductor manufacturing principles and processes, with failure analysis or reliability
Knowledge of complex electrical or mechanical assemblies
Understanding of quality management systems such ISO9000, IATF16949 / VDA, ISO13485; audit experience in automotive or medical standards is a plus
Knowledge of 8D problem solving, requirements management, change management
Strong analytical and problem-solving skills with high attention to detail
Experience in a global manufacturing environment preferred, with understanding of operations, planning, logistics
Knowledge of executing safe launch procedures and product/process transfer activities
Excellent verbal and written communication skills, with ability to interface effectively with all levels of the organization
Team oriented and responsive
Ability to multi-task, prioritize and work in a high-pressure environment

Principal Engineer – Customer Quality

Key skills