Lead enterprise-wide fraud prevention efforts, including education, awareness, and training initiatives across cross-functional teams
Oversee fraud reporting, escalation, and recovery processes, ensuring strong procedures and SLAs are in place
Conduct post-case reviews to strengthen controls and continuously improve fraud mitigation strategies
Drive governance through leadership of the Client Protection Oversight Committee (CPOC), including agenda setting and facilitation
Develop and maintain the fraud playbook, leading coordinated response efforts during client or vendor incidents
Partner with global fraud operations and internal stakeholders (Legal, Risk, Audit, Security) to manage risk and ensure alignment
Analyze fraud trends and implement enhanced controls to proactively mitigate emerging threats
Represent fraud operations in client-facing engagements, including sales presentations and incident communications
Collaborate with Corporate Security and external banking partners to support investigations and response efforts
Manage third-party vendor relationships and external service providers supporting fraud prevention

Bachelor’s degree or equivalent experience
FINRA fingerprinting required
10+ years of experience in financial services, including 5+ years in fraud prevention
Strong knowledge of fraud risk management, controls, and investigative processes
Proven ability to assess risk, identify gaps, and implement effective solutions
Experience working with clients, external banking partners, and cross-functional internal teams
Results-driven mindset with strong execution and operational leadership skills.

Medical, dental, vision and life insurance
Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
Tuition reimbursement up to $5,250/year
Business-casual environment that includes the option to wear jeans
Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
Paid volunteer time — 16 hours per calendar year
Leave of absence programs – including paid parental leave, paid short
and long-term disability, and Family and Medical Leave (FMLA)
Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Director, Fraud Operations

Key skills