Manager, Professional Services Engineers at GitLab

Lead and manage a team of Professional Services Engineers, supporting their growth, performance, and day-to-day delivery across customer engagements.
Develop team members through regular 1:1s, coaching, feedback, and career conversations that help them grow their technical and consulting skills.
Own delivery outcomes across your team’s portfolio, including implementations, migrations, advisory services, and statement of work engagements.
Monitor project health, identify delivery risks early, and step in directly or escalate when needed to keep customer work on track.
Partner with Technical Architects, Engagement Managers, Sales, and Customer Success to plan, scope, resource, and support successful services engagements.
Track team utilization, customer satisfaction, and escalation trends, and use those insights to improve team performance and operational effectiveness.
Act as a senior escalation point for complex customer situations, helping guide resolution while maintaining a high bar for service quality.
Contribute to the continuous improvement of Professional Services processes, tooling, knowledge sharing, and delivery standards across the broader organization.

Significant experience leading and developing high-performing technical teams in a customer-facing environment.
A strong technical foundation in software delivery, DevSecOps, platform engineering, or a related area, with the ability to engage credibly in technical discussions.
Experience managing or supporting professional services, implementation delivery, migration programs, or technical consulting engagements for enterprise customers.
Proven ability to navigate customer escalations, balance competing priorities, and drive clear outcomes in complex situations.
Strong collaboration skills and the ability to work effectively with cross-functional partners such as Sales, Customer Success, and Technical Architects.
A delivery mindset focused on accountability, quality, and measurable results rather than activity alone.
Comfort working in a fully remote, asynchronous organization with strong written communication and organizational skills.
Alignment with GitLab’s values and the ability to lead with transparency, trust, and a focus on team development.

Manager, Professional Services Engineers