Customer Experience Specialist

Role Overview

• Assist French-speaking customers via phone, email, and chat
• Provide fast and accurate solutions with a friendly and empathetic approach
• Help customers resolve issues related to services or accounts
• Update and manage information in internal systems
• Collaborate with the team to ensure an optimal customer experience

Requirements

• French (C2 or higher) and English (minimum B2)
• Assist French-speaking customers via phone, email, and chat
• Provide fast and accurate solutions with a friendly and empathetic approach
• Help customers resolve issues related to services or accounts
• Update and manage information in internal systems
• Collaborate with the team to ensure an optimal customer experience

Benefits

• Monthly bonus up to 10% depending on performance
• 13th and 14th month salaries paid annually
• Legal supplements: Night hours (22:00–06:00): +25% on the base hourly rate
• Sundays and public holidays (if included in the schedule): +75% on the base hourly rate
• Relocation package: Plane ticket to Greece, 2 weeks of hotel accommodation upon arrival, airport welcome service, real estate agency fees covered, assistance finding comfortable and accessible housing
• Paid training with certified instructors
• Free online Greek language courses
• Health insurance + additional employee discounts
• Modern office with relaxation areas and an international atmosphere
• Internal growth opportunities and career progression
• Company events, team-building and social initiatives