Key skills
CRMCommunicationTime Management
About this role
Role Overview
- Manage and process incoming referrals with a high level of accuracy
- Review documentation and identify missing or incomplete information
- Upload and maintain patient records in Halaxy (practice management system)
- Manage referral management via our CRM through HubSpot
- Contact patients/refers/others via DialPad
- Organise and maintain digital files in a structured and consistent way
- Support inbox and general administrative coordination tasks
- Follow SOPs and workflows to ensure consistency across all tasks
- Identify opportunities to improve processes and reduce inefficiencies
- Maintain strict confidentiality when handling sensitive patient information****
Requirements
- Proven experience in administrative or back-office support roles
- Exceptional attention to detail and accuracy
- Strong written English and clear communication skills
- Ability to follow structured processes and SOPs independently
- Strong organisational and time management skills
- High level of reliability and accountability in a remote environment
- Confidence using systems and learning new tools quickly
Highly Regarded (Not Essential):
- Experience in healthcare or medical administration
- Familiarity with practice management systems (e.g. Halaxy / Dialpad / HubSpot)
- Experience working with Australian clients or systems