Key skills
Communication
About this role
Role Overview
- Leading the Client Support team, ensuring effective and timely resolution of client queries and incidents across all asset classes
- Acting as the main point of contact for clearing members, providing operational and technical support throughout the post-trading lifecycle
- Monitoring service levels, identifying areas for improvement, and implementing best practices to enhance client satisfaction
- Collaborating cross-functionally with Operations, Risk, IT, and Product teams to resolve complex issues and drive process improvements
- Analysing client feedback and operational data to identify trends, risks, and opportunities for service enhancement
- Preparing and delivering regular reports and updates to senior management and stakeholders
Requirements
- Degree in Economics, Finance, Business Administration, or a related field
- Minimum 5 years of experience in post-trading, clearing, or client support within a financial institution or market infrastructure, including exposure to client-facing roles
- Solid understanding of post-trading processes and their operational impact
- Proven experience in client-facing and/or operational support roles with strong client relationship management skills
- Strong analytical and problem-solving abilities
- Ability to work effectively under pressure in a fast-paced and regulated environment
- Excellent communication skills in English; additional European languages are a plus
- Proficiency in Microsoft Office tools
Benefits
- Access to professional development opportunities
- A diverse, inclusive workplace
- Making a tangible impact on the quality of service delivered to our clients