About this role

Drive operational excellence in our Customer Experience organization by optimizing and scaling technology stack
Develop and execute a multi-year technology roadmap that aligns with global business scaling
Lead the implementation, configuration, and ongoing governance of Customer Experience systems and tools
Identify bottlenecks in internal workflows and implement AI-driven solutions
Harmonize processes across diverse regions while respecting local regulatory requirements
Serve as the primary liaison between Customer Experience, IT, and Product teams to ensure data integrity

2+ years of leadership experience in operations or systems roles within a software-as-a-service environment
Expert-level knowledge of CRM architecture and integrations, including Salesforce
Deep understanding of post-sales motions, including renewal management and customer segmentation
Bachelor degree in business administration, business operations, or a related field

Manager, Internal Global Systems, Processes, Tools

Key skills