Event Concierge

Role Overview

• Build and manage event registration websites using Cvent and EventsAir
• Handle delegate concierge services, including responding to inquiries and providing event-related assistance
• Manage and support attendee communications before, during, and after events
• Cross-check event documentation to ensure accuracy and completeness
• Compile and prepare event reports for internal teams and clients
• Support the Project Lead in delivering event requirements, with a focus on enabling more client-facing activities
• Assist in troubleshooting registration or system-related issues as needed
• Ensure a smooth and professional delegate experience throughout the event lifecycle

Requirements

• Must have a minimum of 5 years experience in event management or a related field
• Strong working knowledge of Cvent and EventsAir is required
• Experience in conferences, meetings, or corporate events industry is highly preferred
• Travel Management experience including management of hotel room blocks, attrition and liaising with flight providers
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Strong attention to detail, communication, and organizational skills
• Collaborative mindset, supporting senior project leads and broader event teams
• May support international clients and varying time zones depending on event requirements