Order Entry Consultant

Role Overview

• Ensure all Order Entry processes are followed and utilize company systems (Driveworks) to gather general POs and identify missing information
• Review all entered orders for accuracy and completeness
• Contact customers when necessary for any potential order discrepancies
• Gather customer information, fulfill customer needs, educate the customer where applicable, and document interactions by entering all contacts, conversations, and quotes into the appropriate system
• Train Order Entry Consultant 1 and 2 (OE-1 & OE-2) team members on processes and systems
• Support continuous improvements in order entry quality, efficiencies, productivity, and procedural changes
• Embrace a cross-training culture with a willingness to learn other jobs or tasks within the Sales Department

Requirements

• High School Diploma or GED required (Associates or Bachelor level degree preferred)
• 7+ years of inside sales experience in a business-to-business (B2B) sales environment
• Knowledge of Hollow Metal industry customers, products, and market is required
• Strongly developed, specialist knowledge with regards to products, suppliers, customers, and market competition
• Demonstrated ability to establish, maintain, and teach a training regime
• Strong Microsoft Office skills and excellent verbal and written communication/listening skills
• Highly developed sense of integrity and commitment to customer satisfaction, with skills in negotiations, communications, and providing customer support
• Strong decision-making, analytical abilities, and detail orientation
• Ability to collaborate cross-functionally and work in a fast-paced team environment

Benefits

• Health, dental and vision insurance coverage, helping you “be safe, be healthy”
• Generous Vacation and Sick Time
• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
• Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
• Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
• Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
• Life Insurance – Term life coverage with the option to purchase supplemental coverage
• Tuition Reimbursement
• Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can “serve others, not yourself”
• Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching