Key skills
CommunicationTime Management
About this role
Role Overview
- Serve as the primary point of contact for clients in both English and Spanish
- Conduct client intake and gather detailed case information
- Maintain regular communication with clients and provide case updates
- Manage cases from intake through settlement or resolution
- Request, track, and organize: Medical records Medical bills Police reports Other relevant case documentation
- Communicate with medical providers, insurance companies, and third parties
- Assist attorneys with case preparation and legal documentation
- Maintain accurate, detailed case notes in the firm’s case management system
- Monitor deadlines and follow up on outstanding items
- Maintain well-organized digital case files and ensure data accuracy
- Support a fast-paced legal environment while managing multiple active cases
Requirements
- Fully bilingual in English and Spanish (required)
- 1–2 years of experience as a Case Manager in a Personal Injury law firm (any U.S. state)
- Strong client communication and customer service skills
- Excellent organizational, time management, and multitasking abilities
- High attention to detail and strong follow-through
- Comfortable handling multiple priorities in a remote, fast-paced legal setting
- Direct experience working specifically with Personal Injury cases
- Familiarity with medical records and medical billing documentation
- Experience communicating with insurance companies and healthcare providers
- Experience using case management platforms such as: Clio, Filevine, Litify, Needles or similar legal case management systems