Responsible for planning, developing, organizing, and managing the Patient Access department
Coaching and development of all staff performing these functions
Implementing short and long-term plans and objectives to improve customer service and collect quality information
Provide leadership and contribute to the revenue cycle and organizational goals
Work closely with the Director of Patient Access to align processes and procedures
Directly managing the operations for the admitting, registration, and financial services departments
Assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information
Managing Financial Service Representatives and ensuring accounting processes are followed
Developing and managing departmental staffing needs
Preparing monthly reports as requested
Collecting, interpreting and communicating performance data using various tools and systems
Works with internal and external customers to make key decisions impacting the organization
Establish and maintain positive relations with ancillary departments to ensure revenue cycle goals are achieved

Certified Revenue Cycle Representative (CRCR) certification
Certified Healthcare Access Manager (CHAM) certification
Bachelor's Degree or Equivalent Experience in Healthcare Management/Administration
Minimum 2 – 3 year’s management experience in healthcare industry
Patient Access experience with managed care/insurance or call center preferred
Experience with Microsoft a must
Ability to balance numerous priorities, therefore requiring great skills in prioritization
Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met
Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI

Manager, Patient Access – Pre-Access

Key skills