Oversee day-to-day program participation activities—including intake, application review, and incentive processing—in partnership with a team of program coordinators.
Develop and maintain accurate, timely internal and external reports; ensure data accuracy and integrity.
Identify opportunities to improve workflows, increase operational efficiency, and enhance the customer experience.
Create and maintain procedural documentation to support Program Managers and program operations.
Collaborate with cross-functional teams responsible for the program tracking system, customer service, and marketing.
Support the program administrator with ad hoc client requests, as needed.
Perform other duties as assigned.

Must be a U.S citizen
Ideally located in the following: Ohio, Arizona, Indiana, Florida, or Pennsylvania.
Bachelor’s degree in business, accounting, finance, or a related field preferred; relevant experience may substitute for a degree.
2+ years of experience in program coordination, customer service, data analytics, and/or business operations.
Strong Microsoft Office skills, especially Excel (pivot tables, formulas, and well-formatted charts and tables).
Highly organized and self-motivated, with the ability to prioritize tasks and manage multiple responsibilities.
Process-oriented, with experience drafting process flow diagrams.
Ability to work independently, take ownership of tasks, and recommend improvements to reporting, tracking, and analysis processes.
Interest in sustainability and a desire to make a meaningful environmental impact.
Experience in grant management or other utility programs is a plus.
Experience integrating software into service offerings.
Excellent writing, interpersonal, presentation, and analytical skills.

Solution Delivery Consultant

Key skills