Configure, deploy, and operate Now Assist capabilities (Skills, Agents, Agentic Workflows, Agent to Agent Integration, AI Control Tower, Now Assist for Creator)
Integrate and align Moveworks with ServiceNow experiences, ensuring seamless handoff, consistent intents, and enterprise‑approved patterns
Develop within platform‑level AI standards for enterprise re-use and scalability
Support Citizen Developer model for AI Enablement
Support ESM SDLC process (Development, Testing, Code Migration, Deployment)
Design and maintain reusable AI configurations, including Skills and Agents
Define reference architectures for common use cases across AI configurations
Ensure AI solutions align with ServiceNow platform architecture, performance expectations, and upgrade compatibility
Leverage out‑of‑the‑box and configurable AI features wherever possible to maximize maintainability and upgrade safety
Build and maintain integrations using Integration Hub, APIs, and event‑driven patterns to support AI‑initiated actions
Responsible AI Governance to ensure appropriate data access boundaries

5+ years of ServiceNow platform engineering or development experience
3+ years of experience in ServiceNow configuration, security model, data structures, scripting and integration patterns
3+ years of experience working in a central platform or shared services model
At least 1+ years of experience enabling Now Assist or AI‑assisted ServiceNow capabilities in production
At least 1+ years of experience in translating enterprise AI strategy into practical, governed platform capabilities
Experience integrating or operating Moveworks with ServiceNow
Experience with knowledge management, service catalog design, and intent modeling
Familiarity with AI governance, privacy, and enterprise risk management concepts
Experience supporting multiple ServiceNow domains (HRSD, ITSM, ITOM, ESM)
Bachelor's degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)

Senior ServiceNow AI Engineer

Key skills