Advisory Systems Manager

Role Overview

• Overall responsibility for business unit systems strategy, across all systems both currently in use and for the future, creating and maintaining an effective system roadmap for the team (within the wider context of the systems strategy for the business).
• Champion best practices for change management within the aligned business unit and represent all changes at Change Advisory Board. Work closely with internal engineering resources, and third-party vendors as required, to prioritise and manage change implementation.
• Be a subject matter expert within the business for all business unit systems and configurations. Advise the wider business on functionality as required and work to ensure all users are well-trained and supported in their use of the systems.
• Provide systems consultative support for all departmental systems, primarily to the super users within the department, but also the wider business as required. Ensure support provided by third-party support providers is appropriately prioritised and delivered in line with SLA.
• Own vendor management for systems within the aligned business unit, including service reviews. Conduct market reviews at appropriate points in system lifecycles. Construct RFPs for new business unit requirements and contribute to RFPs for other systems where required.
• Work with other members of the department to provide comprehensive reporting on all systems, performance, and user satisfaction under your ownership. Ensure that the reporting requirements of the department can be met by the systems in their estate, working with them to define reports, create them within their systems, or implement additional reporting systems as required. For complex reporting requirements, engage the business data team for delivery.
• The Advisory department does not have Tier 1 enterprise software currently owned solely by their business unit. However, they are major stakeholders in Salesforce, SharePoint, and Automation (Power Platform) and you will be responsible for ensuring their requirements are appropriately represented and implemented in conjunction with your colleagues within the business systems team.

Requirements

• Functional experience with Microsoft 365; particularly SharePoint and Teams
• Experience in working closely with business requests, triaging need vs want
• Confidence in managing multiple stakeholders (including senior business stakeholders), to define objectives, systems requirements, and business challenges to translate them into practical deliverables and roadmaps
• Experience working with integrated software systems in a management capacity
• Excellent time management and organisational skills
• Ability to work independently, meet deadlines, and manage competing priorities
• Flexible approach to work, positive, can-do attitude, and a team player
• Excellent interpersonal skills, able to build relationships at all levels
• Experience working in a consultancy based team
• Experience with resource planning / resource management software in a consultancy delivery environment
• Experience in a global organisation, managing different time zones effectively
• Salesforce experience
• Power BI experience

Benefits

• Private Medical Insurance
• Dental Insurance
• Parental Support
• Salary-Exchange Pension
• Employee Assistance Programme (EAP)
• Local Oxford Discounts
• Cycle-to-work Scheme
• Flu Jabs