Own and evolve VFC's systems strategy, tech stack, and vendor relationships
Conduct a comprehensive audit of HubSpot integrations and develop a roadmap to improve organizational effectiveness
Define system architecture, standards, and documentation while proactively identifying gaps and risks
Build and maintain automations, integrations, and AI tooling to streamline data flow and reduce manual processes both within HubSpot environment and emerging tools and opportunities
Lead end-to-end project management and delivery of systems initiatives, including stakeholder alignment, training, and change management
Own cybersecurity across systems, including access controls, data protection, vendor risk, and incident response
Oversee system administration, reliability, and support — resolving recurring issues at the root
Manage and develop the IT Help Desk & CRM Coordinator, balancing reactive support with proactive improvement
Partner with the data team to support reporting and data quality

Proven experience leading system implementations or tool rollouts, including stakeholder alignment, training, and adoption
Strong project management skills with the ability to manage multiple concurrent initiatives
Experience owning and improving SaaS ecosystems, including data flow and integration architecture
Hands-on experience building automations and integrations via APIs, Zapier, and/or scripting
Experience managing HubSpot and data systems, including system architecture, user experience, and data quality practices
Solid understanding of cybersecurity, including access management, data protection, and vendor risk
Experience supporting and onboarding non-technical users on complex platforms
Familiarity with AI tools and a track record, or strong interest, in applying them operationally
Familiarity with managing and providing technical support for tools such as Google Workspace, Slack, Zoom, Canva, learning management systems, survey tools, or other learning/content platforms
Bilingualism in French and English is an asset
Legal authorization to work in Canada

Senior Manager, IT – Systems

Key skills