Provide compliance oversight, advisory support and effective challenge
Manage compliance risks across delivery channels such as Digital Banking, Marketing, Contact Centers, and Retail/Branches
Serve as primary compliance support for assigned business lines
Complete change risk assessments and related questionnaires for new business initiatives
Serve as a compliance advisor to business partners through regular meetings
Manage and track compliance-related issues
Lead regulatory change management efforts for new and updated state laws
Monitor regulatory complaints and identify trends, gaps, and potential compliance risks
Review and validate first-line testing to ensure gaps are addressed
Collaborate with cross-functional teams to strengthen the compliance framework

Undergraduate degree or equivalent work experience
10+ years of experience
Strong subject matter expertise and knowledge of consumer banking regulations, specifically as they impact delivery channels
Experience in compliance monitoring, testing, and control mapping
Hands-on experience in issue management and regulatory change management
Strong written and verbal communication skills
Strong presentation skills and ability to present to executives
Relationship-building skills with the ability to work across multiple business lines
Proactive, results-oriented, and adaptable “go-getter” mindset
CRCM preferred
Experience with Artificial Intelligence initiative implementations in a consumer banking setting is a plus

Senior Compliance Business Oversight Manager

Key skills