Project Change Management Analyst - IT

AAA Life Insurance Company is seeking a Project Change Management Analyst on the Technology Team to drive significant change initiatives. The role involves leading change communications, monitoring employee adoption, and ensuring workforce readiness for IT transformation projects.

Responsibilities:

• Partner with transformation and technology leadership to define what, when, and how to communicate—developing core materials including leadership briefings, release communications, and end‑user messaging
• Execute the IT transformation communications plan, ensuring leadership‑aligned messaging, consistent narratives, and appropriate cadence across stakeholder groups
• Collaborate with IT workstreams (e.g., engineering, infrastructure, data) to translate leadership intent into audience‑specific communications for impacted teams
• Gather, synthesize feedback to technology transformation, and analyze trends in associate feedback, business partner stakeholders
• Monitor user adoption trends and recommend actions to improve engagement and change acceptance
• Track and report on workforce readiness and capability KPIs tied to IT delivery milestones (e.g., training completion, role transitions, system adoption rates)
• Translate change progress and organizational signals into concise, executive-ready reports
• Partner within the Transformation Management Office (TMO) as well as technology leadership, and HR to support upskilling, reskilling, and workforce transition efforts
• Partner with Corporate Communications to deliver culture‑informed change communications aligned to system releases, agile sprints, and key program milestones
• Proactively identify and escalate staff‑related risks, using analytical problem‑solving to evaluate impact and recommend practical mitigation strategies
• Drive mitigation planning through targeted communications, training interventions, and workforce alignment actions

Requirements:

• Bachelor's degree in Business, Information Technology, Communications, or related field (or equivalent experience)
• 5+ years of experience in change management, communications, or transformation roles, preferably within IT or digital programs
• 5+ years of experience supporting large-scale technology initiatives (e.g., cloud migration, ERP implementations, data platforms, or cybersecurity programs)
• 3-5 years of familiarity with agile technology delivery methodologies and transformation program structures
• Change Management Expertise: Strong understanding of change management principles (e.g., ADKAR) within IT or digital transformations
• Technical Communication: Ability to translate complex technical concepts into clear, audience-appropriate messaging
• Stakeholder Management: Proven ability to collaborate across IT, HR, and business teams
• Analytical Thinking: Experience tracking KPIs, interpreting adoption data, and generating actionable insights
• Adaptability: Comfortable working in fast-paced, agile or hybrid delivery environments
• Problem Solving: Ability to proactively identify risks and develop practical mitigation strategies
• Experience using Power BI and SQL analytics to track adoption, workforce readiness, and transformation KPIs, translating insights into executive‑ready reporting
• Proficiency with Atlassian Jira and Confluence to support agile delivery, transformation governance, and change documentation
• Experience with Monday.com or similar work‑management tools to coordinate cross‑functional initiatives and track transformation milestones
• Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word) for leadership communications, dashboards, and reporting