Conducts research for meetings with prospects to understand their business environment.
Carries out discovery conversations with customers to understand their needs.
Specifies appropriate solution(s) for customer needs and requirements.
Designs and delivers presentations to customers, showing Talkdesk’s capabilities.
Generates value statements illustrating the financial value of a Talkdesk solution.
Assists with scoping SOWs for customer implementations as needed.
Manages customer pilots and POCs.
Responds to functional and technical RFI/RFP requirements.
Collaborates closely with product management and engineering teams.
Assists with marketing and demand generation events as necessary.

B.S. Computer Science, Software Engineering, MIS or equivalent work experience.
8+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers.
Ability to command the attention in a room delivering compelling presentations.
Good problem-solving skills, meeting business requirements with technical solutions.
Ability to communicate complex technical concepts to technical and non-technical audiences.
Excellent presentation and communication skills.
Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence, UCaaS, CCaaS software is a plus.
Knowledge in web/scripting technologies is a plus.

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits: 401(k) plan
Paid Time Off: uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees.
Paid Holidays: 14 paid holidays each year.
Paid Sick Leave: uncapped paid time off for exempt employees.

Senior Solutions Engineer – Healthcare & Life Sciences

Key skills