Elicit business and technical requirements through workshops, questionnaires, surveys, site visits, business requirement documents, use case scenarios, and other modern requirement evolution methods (e.g., user stories).
Assist with the interpretation of business requirements into feasible solution options and communicate recommendations back to stakeholders.
Create process models, specification diagrams, and charts to support solution design and facilitate effective change within the business.
Work with stakeholders (including vendors) to define and develop user stories, system/application scenarios, and acceptance criteria.
Ensure traceability of requirements from collection and development through to testing.
Develop and utilize standard templates to accurately and consistently document requirements and specifications.
Foster positive stakeholder relationships and manage expectations.
Research modern technologies, relevant industry standards, and best practices.

Post‑secondary education in Business, Computing, or equivalent experience is preferred.
5–10 years of relevant experience preferred.
Ability to document, record, and model current and future states, including process, flow, and data diagrams.
Experience working with Microsoft Dynamics (e.g., Dynamics 365 CRM or ERP) is considered a strong asset.
Knowledge of the Business Analysis Body of Knowledge (BABOK) is considered an asset.
Experience delivering software solutions (both net‑new and out‑of‑the‑box) in medium to large organizations; global experience is an asset.
Advanced knowledge of Microsoft Office 365, specifically Word, Visio, Teams, and Excel.
Knowledge of Azure DevOps or other backlog and delivery management tools (e.g., Jira) is an asset.
Knowledge of collaboration platforms such as SharePoint and Smartsheet.
Strong team‑oriented skills, including collaboration, negotiation, and influencing abilities.

Business Analyst II

Key skills