Senior Manager, Mid-Market Sales

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Senior Manager, Mid-Market Sales will lead and manage a team of sales professionals to achieve sales targets and drive revenue growth, while developing effective sales strategies and fostering a high-performance sales culture.

Responsibilities:

• Lead, motivate, and manage a team of sales professionals, providing guidance, support, and mentorship
• Set clear performance expectations and sales targets for team members and monitor their progress
• Conduct regular performance evaluations and analysis, provide feedback, and identify training and development needs
• Foster a positive and collaborative team environment, encouraging teamwork and a customer-centric mindset
• Develop and execute a comprehensive sales strategy and sales operating systems to achieve business objectives and revenue targets
• Analyze market trends, customer needs, and competitor activities to identify sales opportunities and potential risks
• Collaborate with cross-functional teams to align sales strategies with marketing initiatives, channel workstreams, and product development plans
• Set sales quotas and targets for individuals and the team, and monitor performance against these goals
• Implement and optimize sales processes, methodologies, and tools to improve efficiency and effectiveness
• Ensure accurate and timely sales forecasting, reporting, and pipeline management
• Identify areas for process improvement and implement corrective measures to enhance sales performance and customer satisfaction
• Stay up-to-date on industry trends, best practices, and emerging technologies to drive continuous improvement
• Maintain connections to and influence within channel partner organizations and affiliate technology partners to enhance coverage and penetration of territories
• Leverage AI tools to inform outreach strategies, sales approach, sales performance management, and partnership dynamics
• Analyze sales data and performance metrics to identify trends, opportunities, and areas for improvement
• Prepare regular sales reports and presentations for senior management, highlighting key performance indicators and sales results
• Provide insights and recommendations based on data analysis to drive informed decision-making
• Coordinate and organize workstreams within internal RevOps partnerships

Requirements:

• 10+ years of proven success mentoring and coaching
• Experience closing complex deals that are at least $300k or greater (including multiple stakeholders, geographies, multiple departments)
• Excellent communication and interpersonal skills, with the ability to build relationships with customers, colleagues, and stakeholders
• Solid understanding of sales strategies, techniques, and best practices
• Analytical and data-driven mindset, with the ability to use sales data to drive decision-making
• Ability to interpret and penetrate market through a multi-pronged and multi-routed sales approach
• Results-oriented and target-driven mindset
• Bachelor's degree in business administration, marketing, or a related field (or equivalent experience)
• 30-40% travel required