Associate Enrollment and Billing Representative

Role Overview

• Under general supervision, responsible for enrollment and billing activities for the membership, enrollment & billing department.
• Performing membership and billing activities for clients and/or members.
• Duties include verifying enrollment status, making changes to records, addressing enrollment questions or concerns, and resolving membership and billing issues.
• Accessing/updating enrollment and billing databases.
• Communicate effectively with internal and external contacts to resolve discrepancies.
• Process and maintain membership data.
• Manage multiple production oriented tasks and responsibilities.
• Perform billing, accounts receivable, and reconciliation activities.
• Create and distribute membership/billing materials and communications.
• Conduct research to ensure issue resolution.

Requirements

• High school diploma/GED
• 0-1 years of experience
• Experience using Microsoft Office Applications
• Experience in Billing/Enrollment and/or Customer Service
• Associates or Bachelor’s degree in business or a related field (preferred)
• Prior finance related experience (preferred)
• Prior healthcare industry experience (preferred)
• Prior Enrollment and Billing experience (preferred)

Benefits

• Health insurance
• Retirement plans
• Flexible work arrangements
• Professional development