Improve day to day processes: map current ways of working, spot inefficiencies and help redesign workflows so they are simpler, clearer and easier to follow
Build practical solutions: create and support workflows and automations using Microsoft 365 tools such as Power Automate, Power Apps, SharePoint and Teams
Turn problems into improvements: carry out root cause analysis, document findings clearly and help translate issues into realistic, useful changes
Support delivery across teams: work with colleagues across the organisation to improve handovers, reduce duplication and make processes more joined up
Help reduce manual effort: identify repetitive tasks and opportunities for automation that save time and improve quality
Track what works: support the team to measure improvements, monitor progress and show where changes are making a real difference
Work closely with stakeholders: gather requirements, understand pain points and help shape solutions that work in practice
Contribute to continuous improvement: support a culture of better ways of working and help teams identify where processes can be improved

Experience improving business processes, workflows or operational ways of working in a complex environment
Hands on experience with Microsoft 365 tools, ideally Power Automate, Power Apps, SharePoint and Teams
Strong problem solving and analytical skills, with the ability to understand issues and turn them into practical solutions
Comfortable speaking with stakeholders and gathering requirements from people at different levels of the organisation
Well organised, with the ability to manage several pieces of work at once and deliver to deadlines
Interested in both process improvement and digital tools, with a practical approach to making work easier and more efficient
Experience in a research, operations or data led environment would be useful, but is not essential
Lean, Kaizen or Six Sigma experience would be helpful, but is not required

Business Process and Automation Analyst

Key skills