Build, validate, maintain, and govern end-to-end service maps within the CMDB.
Ensure accurate visibility of business services and their underlying application and infrastructure dependencies.
Support operational resilience and regulatory compliance.
Create, enhance, and maintain business service and application service maps using ServiceNow Service Mapping and Discovery capabilities.
Validate relationships between business services, applications, and configuration items.
Collaborate with Application Owners, SMEs, Discovery teams, ServiceNow Operations, and Governance stakeholders.

Strong understanding of Service Mapping concepts, CMDB, and dependency mapping.
Hands-on experience with ServiceNow (Service Mapping, Discovery, CMDB).
Experience with tag-based service mapping and meta data driven mapping approaches, particularly in cloud environments.
Understanding of IT infrastructure components (servers, databases, networks, cloud services).
Familiarity with ITSM processes (Incident, Change, Problem).
ServiceNow Certification (CSA, CIS.SM) is a plus.
Familiarity with improving mapping outcomes through pattern optimization or extension concepts (where applicable).
Understanding of MID Server setup, health monitoring, and discovery troubleshooting.

Assistant Manager – ServiceNow Process Mapping, Automation

Key skills