managing complex litigation arising out of the auto or property contract in compliance with state laws and regulations
creating strategy for defense or settlement
evaluating, negotiating, and collaborating with defense counsel
delivering a concierge level of best-in-class member service
identifying and managing existing and emerging risks
following written risk and compliance policies, standards, and procedures for business activities
proactively managing litigation and acts as liaison with members, internal and external counsel
clearly documenting litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions
representing USAA at mediations, case conferences, and/or trials
reviewing, auditing, and approving legal fees and expenses
partnering and/or directing law firm vendors to facilitate timely lawsuit resolution

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (10 years of experience in lieu of a degree)
6 years of relevant work experience handling complex liability and complex first party claims or progressive experience in complex litigation
2 years customer contact experience
Claims adjusters license in assigned state or ability to obtain license within 3 months
Advanced knowledge of strong negotiation techniques and customer service skills
Excellent communication skills
Advanced knowledge of P&C policies and state laws
Advanced knowledge of regulatory compliance related to claims and claims litigation
Experience handling large losses auto, property or commercial
Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint

Senior Claims Litigation Manager – Auto

Key skills