Provide solution engineering support for all field resources including Account Executives, Strategic Account Managers, and Global Solutions Sales Executives.
Responsible for lifecycle sustaining engineering support (discovering, solution and proposal).
Handle moves, adds and changes (MACD).
Provide sustaining engineering support for large complex solutions.
Support activities related to account development.
Capture customer technical requirements and translate to internal architecture templates.
Work with the product team on new product requirements, integrations and defect resolution.
Collaborate with the product team and customers on load/stress and fail-over testing for high-availability deployments.
Work with customers to address issues and resolve problems both pre & post-production.
Drive continuous technical improvement both internally and with customers.
Cultivate and drive technical decisions with customers to design or improve technical solutions.
Oversee technical implementation for customer deployment projects.
Joint participation in client implementation planning and related activities to ensure seamless integration or turn-up of Comcast Business Global services for both new and existing customers.
Provide a technical fulfilment and answer questions related to Comcast Business Global technical capabilities for RFI’s, RFQ’s and RFP’s.

3+ years of experience as a telecom Solutions Engineer or related role.
Strong understanding of VoIP and data networking protocols (SIP, RTP, HTTP/S, SNMP, BGP, OSPF, QoS).
Experience with SDWAN and SASE design principles.
Proven ability to work independently and lead projects.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Reside on the East Coast of the US and able to travel up to 25% annually.

Solutions Engineer, Level 1

Key skills