Classroom Support Technician – Part-time

Role Overview

• Provide on-premises and remote classroom technology support to staff and students, including equipment, software, and video.
• Collaborate and build relationships with faculty, students, and other College staff to ensure delivery of consistent, quality learning environment opportunities.
• Manage the College owned inventory of equipment available for checkout to staff and students.
• Provide classroom and conference center technology support including training on how to properly operate and troubleshooting of issues related to software and equipment.
• Provide on-site support of distance education classes either originating or receiving at the campus during campus hours including nights and weekends.
• Provide on-site video, printer/copier, and telephone technical support to staff, students and external customers.
• Coordinate and monitor the campus proctoring activities.
• Assist staff and students through helpdesk tickets regarding system log-in, password reset and basic operations of software including the college Learning Management System, email and portal access.
• Provide back-up to areas of the Innovative Teaching & Learning Center (iTLC) activities including reference assistance, video services including closed captioning and library services.
• Assist with maintenance, upgrade or installation of equipment or software upgrades on campuses.
• Oversee and facilitate the issuance of student identification cards.
• Provide input and recommendations to ITLC management regarding best practices in student and staff support.

Requirements

• Associate’s degree (or two years post-secondary education) in related field
• Two years related work experience
• Ability to communicate effectively both written and verbally
• Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects
• Ability to contribute to a team environment while maintaining positivity and professionalism
• Strong customer service skills that focus on creative problem solving
• Time management skills that apply organization and prioritization demonstrating the ability to multitask and work independently
• Ability to obtain driver’s license and insurance coverage in accordance with College policy
• IT experience or training