Business Manager IS II – Inside Sales

Role Overview

• Provide B2B customer service, maintaining a portfolio of B2B clients and closing new business through consultative selling;
• Present Vivo's solutions portfolio and serve customers through digital channels (inside sales);
• Sell Mobile and Fixed Telephony products, IT solutions, advanced technology and value-added services;
• Monitor channel and account KPIs, analyze data and implement commercial actions to meet and exceed targets;
• Track the sales pipeline, identifying blockers, backlogs and pending issues that could impact deal closures;
• Prepare and maintain daily sales reports;
• Resolve critical situations through regular contact with customers and internal departments.

Requirements

• Proficiency with Microsoft Office to support daily commercial routines, controls and analyses;
• Commercial profile with determination to get things done, results orientation, consultative approach and active listening to understand the customer’s real needs;
• Entrepreneurial mindset with an ownership mentality, responsibility for your portfolio and commitment to delivery;
• Comfort with digital tools, interest in technology and innovation, and ease learning and working with software and systems;
• Organization, planning and discipline, ability to prioritize tasks, act with urgency and complete daily demands;
• Curiosity and willingness to learn, challenging the status quo, proposing improvements and seeking new solutions;
• Resilience to handle daily commercial challenges, learn from difficulties and turn obstacles into growth;
• Initiative, ambition and constructive dissatisfaction, going beyond the basics and anticipating customer needs;
• Relationship focus and digital empathy, putting the customer at the center, translating needs into solutions and maintaining an ownership mindset;
• Previous experience selling Telecom products (Mobile, Fixed, IT solutions, advanced technology and value-added services) is desirable — a plus.

Benefits

• Choose the benefits that best suit you and your dependents via a digital platform with categories such as Gym, Meal Voucher (VR), Food Allowance (VA), Pharmacy Assistance, Health Insurance, Dental Insurance and Life Insurance;
• Company mobile phone — a brand-new smartphone provided;
• Unlimited voice and data plan — yes, unlimited — on Vivo's high-performance mobile network with 5G;
• Exclusive Vivo offer with special discounts on landline, broadband, TV and apps;
• Eligible to receive annual Bonus or Profit-Sharing (PPR);
• Plan for your future through a Private Pension Plan;
• If you have children, receive a subsidy to help with school, daycare or nanny expenses;
• Special assistance for dependents who require special care;
• Work in an environment that respects your personality, dress style and individuality — you can be authentic. #VemdeVocê
• Work remotely up to 3 days per week. #Mobility
• Flexible working hours;
• Enjoy a day off on your birthday (Day Off);
• Participate in one of the largest corporate volunteer programs to help make a difference in the world;
• Benefit from our Educational Development Program offering partnerships with educational institutions at a discount, as well as certifications and online courses;
• Grow your career through our Internal Recruitment Program, in Brazil or abroad — we are present in over 17 countries;
• Access a range of initiatives to improve your physical, emotional and social health through #VivoWellBeing, including consultations with nutritionists, psychologists, social services, telemedicine and more.