Key skills
CRM
About this role
Role Overview
- Deliver high-quality clipping or Press review packages to clients globally on a daily basis.
- Produce a broad range of press review products for a diverse customer base by utilizing bespoke software to analyse and summarise print, electronic publications, online content, & social media.
- Work with the Global Content Hub (GCH) and other internal tools to track content ingestion, manage production processing, and provide quality control within a QC environment.
- Implement changes and create new services in the client management tools.
- Utilize client data provided by the Client Services team via CRM.
- Update client briefs with instructions on keywords, formatting, and media preferences.
- Provide feedback to the Client Services team regarding any issues or guidance required.
- Sort, edit, analyze, and format press packages according to client needs.
- Interpret client briefs and apply instructions on keywords, formatting, and media preferences.
- Summarize content in accordance with client-specific editorial requirements.
- Validate and ensure the accuracy of the press review.
- Process content efficiently and accurately.
- Conduct quality proofing and assurance of content in the GCH/Press Review.
- Receive and apply feedback from the Client Services or Operations team to update the understanding of account briefs.
Requirements
- Degree in Media, Communications, Journalism, etc.
- Fresher to 2 years of experience in related fields
- High standard of English-language proficiency
- Understanding of the global media market, news flow, and the impact of media on corporate communications and strategy
- Read, understand the articles, identifying & extracting the key details for further analysis.
- Knowledge or ability to learn and retain issues and terminology related to key industry sectors
- Ability to learn and adhere to client-specific requirements
- Excellent proof-reading skills with the ability to meet strict deadlines
- Strong attention to detail
- Capability to work accurately under pressure and within tight deadlines
Benefits
- Competitive salary and benefits
- Hybrid working in a team that is passionate about the work we deliver and supporting the development of those that we work with
- A company focus on wellbeing and work life balance including initiative’s such as flexible working and mental health support