Serve as the primary point of contact for Lifepoint Health to GEHC for all matters relating to the Service Partnership, building a long-term, strategic alliance with all levels of the customer to exceed contractual obligations and add value.
Implement robust processes and formal reporting arrangements to track and monitor programmatic and project progress against agreed plans and agreements (e.g., KPI metrics, project and operational risk, cost and program reports, variation process/control).
Establish internal and external operational mechanisms to manage long-term project liabilities and profitability, ensuring safety, quality, and profitability objectives are met.
Act as a customer advocate to internal management, maintaining awareness of all program issues.
Work closely with other GEHC businesses and account management teams to ensure clear communication throughout the enterprise.
Represent GE Healthcare in all service and project-related business and contractual discussions with the customer, ensuring timely completion of all appropriate contract documents such as acceptance certificates and variation agreements.
Organize and support program, technical, and operational reviews with the customer, generating regular program updates for internal management.
Lead efforts to drive operational excellence and efficiency opportunities with the customer and GE Healthcare.
Collaborate with the customer to develop and communicate best practices across the enterprise.

Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Service contract management, customer growth, and success
Project/Program Management or Service Leadership experience desired
Strong communication skills to synthesize complex issues and communicate clearly
Demonstrated ability to energize, develop, and build rapport at all levels within an organization
Willingness to travel 25%
Strong understanding of biomed and imaging
Legal authorization to work in the United States
You must be willing to submit to a background investigation, including for example, verification of your past employment, criminal history and educational background
Willingness to take a drug test
Willingness to submit to a check of driving record

Service Program Manager

Key skills