About this role
Role Overview
- Applies instructional design, cognitive psychology, and adult learning theory to develop solutions for knowledge or performance gaps
- Analyzes and organizes content, designs learning solutions, and creates storyboards, scripts, performance support materials, mobile learning, and manuals
- Collaborates with subject matter experts to assess learning needs and provide input for course content
- Writes learning goals, coordinates performance assessments to measure training effectiveness, and ensures course materials are current and aligned with training needs
- Tracks and analyzes training program effectiveness through learner satisfaction, proficiency testing, and job performance improvement
- Provides instruction and guidance to facilitators
- Utilizes social media and collaborative tools to facilitate learning
- Shapes and develops training curriculum, materials, and job aids to meet specific training needs
- Conducts needs analyses with clients to determine the necessity and relevance of learning solutions
- Influences departmental strategy and makes decisions on technical approaches for project components
- Exercises considerable latitude in determining goals and approaches to assignments, performing work independently
Requirements
- Bachelor's degree from an accredited institution
- At least 3 years of experience learning design, focused on adult learners
- Minimum 2 years in a consumer-facing position, demonstrating customer orientation
- Proficiency with Articulate 360, including Storyline and Rise
- Demonstrated experience with eLearning strategies and adult learning theories
- Experience with contributing to continuous improvement of member and customer experiences (PowerPoint, Excel, Word, Outlook, Teams) or equivalent tools
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance