Key skills
Sales
About this role
Role Overview
- Work on-site with customers to identify opportunities for operational improvement and eliminate pain points
- Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas
- Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements
- Support the certification process of Associate Field Service Technicians and Field Service Technicians
- Coach technicians and supervise complex site activities
- Act as trainers when needed, for team members and customers
- Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available
- Proactively identify potential equipment failures and recommend corrective actions
- Contribute to customer satisfaction by building and maintaining positive relationships
- Identify potential new sales opportunities while addressing customer needs and communicate them internally
- Identify opportunities for product and quality improvements
- Provide recommendations to management for improving operations and customer service
- Follow safety protocols and maintain safe work and environmental practices
- Report unsafe practices and incidents
Requirements
- Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years’ experience servicing critical power equipment OR Associates Degree in electrical technology with 6+ years’ experience in servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (8+ years) servicing critical power equipment
- Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization
- Collaborates well with others
- Advanced level of ability to use Microsoft Office products
- Moderate ability to Project Manage using MS Project or Excel
- Advanced ability to write test plans and reports detailing test results
- Advanced ability to stay organized and meet deadlines on administrative duties
- Works with a sense of urgency and ownership; until the job is complete!
- Candidates must already have work authorization that would permit them to work for ABB in the US.
Benefits
- Health, Life & Disability Insurance options
- Two medical plan options
- Two dental plan options
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D options
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays
- Vacation is provided based on years of service