Operations Engineer

Role Overview

• Lead the team to provide production support for Informatica/IDMC/Python/AWS suit of applications in 24X7 environment.
• Good understanding of Informatica/IDMC/Python and AWS environment and able to handle batch recoveries and provide batch support.
• Good understanding of JCL, CICS, IMS, DB2, and storage technologies and work in resolving the issues.
• Assess & recommend solutions for permanent fixes to improve application stability and resiliency.
• Ability to handle production incident bridge calls for P1 and high priority P2 incidents
• Strong analytical capability to do independent ticket analysis and resolution.
• Drive team to work on Incident Management/Problem management and Change management and provide the weekly status to the leadership.
• Ability to do the Root cause analysis, recap the issues and problem in an email and communicate to all stakeholders and cross commit teams.
• Ability to drive production issues bridges and able to work across the teams to collate the impacts and send leadership communications.
• Propose solutions to perform complex troubleshooting and help team members whenever they are getting struck with issues.
• Should be able to identify the areas of improvement and re-engineering scope.
• Mentoring the interns and new joiners.
• Collaborate with vendor and contractor partners to develop and implement detailed design, configuration, and engineering strategies.
• Provide solutions to resolve issues and incidents while remaining focused on security, up-time, and performance.
• Provide troubleshooting and resolution to complex problems and issues.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering or a related field
• 10 years of production support experience on Informatica/Python/AWS Technologies and applications
• Must have good understanding and technical knowledge on Informatica architecture/client components such as Workflow Manager, Mapping Designer, workflow monitor and Repo manager
• Excellent knowledge on Informatica/IDMC/AWS/Python concepts
• Knowledge on AWS services such as IAM, SNS, SQS, Lambda, EMR, Lake Formation, AWS Step Function, Athena, and EC2 is required
• Hands-on expertise in debugging Informatica/IDMC ETL Mapping to narrow down the Issue
• Hands-on experience in ETL transformation such as lookup/joiners/source qualifier/normalizer
• Hands-on experience in dealing with various types of sources such as Flat files/Mainframes/XML files and Databases
• Hands-on experience in resolving the Mainframe file issues like (Dataset unavailable or locked, Space issue, CPU Utilization, JCL errors)
• Experience on AWS environment, Data Pipelines, RDS, Reporting tools
• Hands-on experience in Unix scripting/file operations
• Strong knowledge of SQL/PL-SQL and oracle Databases
• Able to debug complex queries
• Good understanding on scheduling tool such as TWS/TIDAL/Others
• Worked at least 4 years on ServiceNow for application incident management, problem management in a 24*7 model
• Strong communication skills both written and verbal with the ability to follow the processes

Tech Stack

• AWS
• EC2
• ETL
• Informatica
• Oracle
• Python
• ServiceNow
• SQL
• Unix

Benefits

• health, dental and life insurance
• vacation time
• sick time
• 401(k)
• competitive and comprehensive benefits program